Merchandise returns for new orders

Effective for merchandise orders placed on or after November 7, 2026, at 05:30 UTC.

Merchandise is made to order. Except where applicable law provides otherwise, returns, replacements, and refunds are limited to items that arrive damaged, defective, or incorrect. We do not offer change-of-mind returns or exchanges, including for a size, color, or product selected by the customer.

For a problem, email sierracartwright@gmail.com with your order number, a description, and photos if possible. We’ll review the issue and arrange an appropriate replacement or refund. Contact us before returning an item; if we require a return of a damaged, defective, or incorrect item, we’ll cover return shipping. Approved refunds go to the original payment method.

Orders placed before this policy takes effect remain subject to the terms that applied when ordered. Nothing in this policy limits rights that cannot be excluded under applicable law.

Earlier merchandise terms and unchanged non-merchandise terms

The original policy text below is retained for merchandise orders placed before November 7, 2026, at 05:30 UTC. It does not apply to merchandise orders placed on or after that time. Terms for ebooks, downloadable products, gift cards, and other non-merchandise are unchanged.

Refunds

Full and complete refunds, including return shipping charges, will be issued if you received a damaged or incorrect item(s). Personalized item(s) cannot be returned for any reason other than the above. Items not personalized can be returned within 14 days.

Expect your refund in the same form of payment used for your purchase 7-14 business days after we receive your return package.

RETURN ADDRESS

Please send returns to:
Sierra Cartwright

PO Box 483

Galveston, TX 77553

RETURN BASICS

Please note that all returns are subject to prior approval. If you are unsatisfied with any portion of your order, please contact our Customer Service Department via email at sierracartwright@gmail.com. We are more than happy to answer further questions and resolve any issues. All returned items must include the original invoice, or reference a specific invoice or order. Reason(s) for the return must be included in your return package. All refunds will be initiated to the original payment method.

Unfortunately, returns are not permitted for international orders

RETURN QUESTIONS

If you have any further questions, the Customer Service Department can be reached via email at sierracartwright@gmail.com.